Simple Services
Effective Date: September 1, 2025
Last Updated: September 1, 2025
Introduction
Simple Services (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://simpleservices.com/, use our services, or interact with us in any way.
Service Area: Simple Services operates primarily in Texas. This Privacy Policy applies to all personal information we collect from customers and website visitors, regardless of location.
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information:
- Name
- Email address
- Phone number
- Mailing address
- Business address
Service-Related Information:
- Service requests and descriptions
- Appointment scheduling information
- Property details and access information
- Payment and billing information
- Communication records and preferences
Technical Information:
- IP address
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and tracking technologies
How We Collect Information
Direct Collection: Information you provide directly when you:
- Request services or quotes
- Schedule appointments
- Contact us via phone, email, or forms
- Create an account or profile
- Make payments
Automatic Collection: Information collected automatically through:
- Website cookies and tracking technologies
- Analytics tools
- Service management software (including ServiceTitan CRM)
Third-Party Sources: Information from:
- Service partners and vendors
- Marketing platforms
- Background check services (for employees)
- Public records (as permitted by law)
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery:
- Providing requested services
- Scheduling and dispatching technicians
- Managing appointments and service calls
- Processing payments and billing
- Maintaining service records
Communication:
- Responding to inquiries and requests
- Sending service updates and confirmations
- Providing customer support
- Sending important notices about our services
Business Operations:
- Improving our services and customer experience
- Training employees and quality assurance
- Legal compliance and regulatory requirements
- Protecting against fraud and security threats
Marketing (with consent):
- Sending promotional materials and offers
- Conducting customer surveys
- Analyzing customer preferences and trends
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers: We work with third-party service providers who assist us in:
- Customer relationship management (including ServiceTitan)
- Payment processing
- Communication services
- Website hosting and analytics
- Background checks and verification services
Legal Requirements: We may disclose information when required by:
- Court orders or legal process
- Government requests or investigations
- Compliance with applicable laws and regulations
- Protection of our rights and property
Business Transfers: Information may be transferred in connection with:
- Merger, acquisition, or sale of business assets
- Corporate restructuring or reorganization
With Your Consent: We may share information for other purposes with your explicit consent.
We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes.
Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure data transmission protocols
- Access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Provide ongoing services
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Residents of Other States
While Simple Services primarily operates in Texas, if you are a resident of California, Colorado, Virginia, or other states with specific privacy laws, you may have additional rights under those laws, including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your website experience and analyze usage patterns. You can control cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.
Third-Party Links and Services
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
International Data Transfers
If we transfer your personal information outside of your country of residence, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Simple Services
1663 Hickory Drive, Ste. J
Haltom City TX 76117
Phone: (817) 506-7667
Email: help@simpleservices.com
For privacy-specific inquiries, you may also contact our Privacy Officer at: admin@simpleservices.com
This Privacy Policy is designed to comply with applicable federal and state privacy laws. As Simple Services operates primarily in Texas, we follow all applicable Texas and federal regulations. We are committed to maintaining the highest standards of privacy protection and data security for all our customers.